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/Blog/5 Questions to Ask Your Remote Hands Vendor

remote hands vendorAt Compu Dynamics, we understand the unique challenges faced by businesses today. Many companies find it difficult to find the time or staff necessary to monitor and maintain their data centers. However, without proper maintenance, downtime is extremely likely.

Remote Hands can help companies monitor, manage and maintain their data center infrastructure. This helps eliminate downtime and reduce operational costs. Unfortunately, many colocation providers are unable to provide the level of support necessary. It’s extremely important to find a company that can provide top-notch support around the clock.

The following five questions can help you determine the reliability and efficiency of your Remote Hands vendor.

What regions do you support?
You’ll want to find out whether your Remote Hands vendor offers national or global support. Compu Dynamics offers Remote Hands services to some of the largest colocation facilities in the world.

What is your SLA for response to the site?
Many colocation providers simply are not able to provide around the clock support and responsiveness. Compu Dynamics offers 24/7/365 availability and support. This eliminates downtime and increases reliability.

What are your rates and how are they broken down by skillset and type of call?
It’s important to know exactly what you’re spending and why. Compu Dynamics provides a detailed explanation of all costs.

How do you accept, track and bill requests?
When you find yourself faced with a problem, you need to know that you are able to get the help you need when you need it. Before working with a Remote Hands vendor, make sure that you know how requests will be handled.

What does the long-term relationship look like?
You’ll want to ensure you choose a vendor that you can trust for years to come. When selecting a company to work with, consider the vendor’s QBRs, dispatch process and the dedication of their technicians.

Compu Dynamics’ Remote Hands team strives to provide high value to clients wishing to maximize Opex spending.

According to the Office of Energy Efficiency & Renewable Energy, data centers are upgrading to new IT equipment every three to five years. Knowing this, you need a partner like Compu Dynamics that can provide dedicated, experienced supervision of the entire data center infrastructure. We are well equipped to provide specialized skillset to remote facilities. This helps enable and enhance our client’s missions. Whatever your most critical driver, be it overhead costs, sensitivity to hosted customers or downtime, we have a solution to fit your needs. Please contact us for more information.