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Archive for the ‘Employee Spotlight’ Category

Employee Spotlight: Jim Cobb, Director of Electrical Operations

Meet Jim CobbJim Cobb

You recently joined Compu Dynamics. What brought you there? What’s your background?
Jim: The opportunity to join a positive work environment that fosters teamwork and mutual respect. I’ve been in the commercial electrical industry for 30 years—the last 20 years have been in the data center arena, working in both traditional and modular data centers. My experience ranges from complete design build data centers to small, pod-style build-outs.

What does your role as Director of Electrical Operations entail?
Jim: Complete management of the electrical division, to include managing our existing clients, new business development, project management, and some estimating and technical support for the field staff.

What’s a typical day like at Compu Dynamics?
Jim: Exciting! Compu Dynamics has a great customer base with a tremendous amount of opportunity. As a full-service provider of data center services, there’s never a dull moment.

What’s your favorite thing about your job?
Jim: Working with enthusiastic people and the hands-off approach of the owners, enabling me to manage my department as I know it needs to be managed—within reason, of course!

What’s your favorite hobby?
Jim: I’m an outdoors guy—I enjoy hunting, fishing, and four wheeling.

What’s your favorite TV show?
Jim: Big Bang Theory and Game of Thrones.

Employee Spotlight: Robin Flanigan, Sr. Accountant

Meet Robin FlaniganRobin Flanigan

Education: Eastern Michigan University
Home town: Wyandotte, Michigan
Favorite book: The Talisman by Stephen King and Peter Straub

Favorite way to spend time away from work: I like going to dance class, reading, listening to music, and spending time at home with family. To relax, I enjoy spa treatments, massages, pedicures, and manicures.

Favorite food:
Robin: I like everything except seafood. My favorite would have to be Mexican.

What couldn’t you live without?
Robin: My children and grandchildren.

Have you always worked in accounting?
Robin: Yes, but in a lot of different fields. They all have their own little quirks.

How long have you worked at Compu Dynamics?
Robin: I came to Compu Dynamics in October 2011 during the merger with Loudon Electric. I had just started with Loudon in July 2011, so I had just gotten my feet wet when we merged.

What’s a typical day like at Compu Dynamics?
Robin: Some days are routine and some are more fast-paced. Everything is “as needed,” so a day is never exactly what you plan. I’ve had a variety of responsibilities since I started, including accounts payable, licensing, and vehicle tracking. Currently, I mainly do payroll, some HR, accounts receivable, billing, purchase orders, job set up, contract and government billing, and research. I also help answer the door and phones, take shipments in the warehouse when necessary, and assist employees at any given time. Accounting isn’t just paying bills and handling payroll—there’s no typical day. And it continues to change as our team grows.

What’s your favorite thing about your job?
Robin: I love that there’s a variety of things to do—it’s never dull. And of course, I enjoy the people I work with.

What is Compu Dynamics’ approach to customer service?
Robin: We put our customers first. That’s why we don’t have voice mail—we value a personal touch. We make every effort to take calls immediately and return calls promptly. We cater to the specific needs of each individual customer—that’s very important to us. We aren’t just a production line, spitting things out and then forgetting about it. We follow up to ensure customers are satisfied, always making sure they get the personal attention they deserve.

What would customers be interested to learn about Compu Dynamics?
Robin: Steve and Lee are great people to work for. They genuinely care about helping not only their employees, but also the businesses we work with and the community as a whole. They’re very involved in the community, and I think that’s a great indicator of the type of company we are.

Employee Spotlight: Abigail Thornhill

Meet Abigail ThornhillAbigail Thornhill

Education: IT degree from George Mason University
Family: Two-year-old daughter
Favorite relaxation: Watching movies with the family
Favorite meal: Steak, glass of Imagery Estate wine

Abigail Thornhill is in her second year as Compu Dynamics’ Service Operations Assistant and Contracts Administrator. She’s the voice on the other end of the phone when customers call for help. She schedules preventive maintenance and dispatches our nine technicians for emergency service.

What’s your favorite thing about your job?
Abigail: I love that it’s fast-paced, sometimes hectic. We get a lot of time-sensitive requests. We respond to calls for problems in human and computer spaces.

What is Compu Dynamics’ approach to customer service?
Abigail: For many of our customers, like hospitals and government agencies, their data center is their lifeline. We want to be able to service every customer as soon as possible. We move around our schedules to satisfy our customers’ urgency.

You came from a software training background. How is the service side different?
Abigail: I’ve learned a lot about the equipment we service and some new jargon. I like that I get to use my people skills.

What’s the best thing about your job?
Abigail: Knowing that we’ve helped a customer. We have several customers who constantly thank us for a quick turnaround time and follow-through, for keeping them in the loop.

Compu Dynamics is a great place to work. They value families and are flexible when they can be, so we can spend time with our families.

Employee Spotlight: Reed Hoofnagle

Meet Reed Hoofnagle

Northern VA native Graduate of James Madison University
Father of 2 daughters
Hobby: Cycling
Favorite beer and BBQ: Fat Tire 1554, North Carolina pork

Reed Hoofnagle is a Compu Dynamics Smart Hands wizard. By day, he keeps customers’ remote servers humming. By night, he’s ready 24/7 to head out on an emergency if a server goes down. Reed’s been riding internet bubbles since the days of dial-up, and he still loves getting a server back on line. We talked with Reed about his life in the Compu Dynamics Smart Hands world.

What was your first “Smart Hands” job?
Reed: I got into the field in the go-go days of the 90’s, when the internet was exploding. No one really knew a lot then, but they needed people with mechanical abilities who could solve problems. I ran the dial-up machines for Erol’s internet. I maintained a box that had thousands of modems on chargers. Because people used them during the day, we had to go in at an ungodly hour of the night to do maintenance.

What does Smart Hands involve today?
Reed: Smart Hands is keeping whole networks up and running, but it’s still maintenance and emergency. When something goes wrong, I show up with my laptop and maybe some specialized equipment, but I still have my knife, a few tools and my intuition.

Why Smart Hands?
Reed: If you have a remote server, you never have to go to the physical data center location to fix problems. We do it for you. If you’re based in California, for instance, but have an emergency at a back-up server here on the east coast, we go in and fix it.

Why is Compu Dynamics so good at Smart Hands?
Reed: We’re really good at putting all the pieces of a data center together. And we’re small enough to care and give good customer service. You can call us 24/7 and talk to a technician immediately. You don’t have to wait on hold for a customer service person.

Your favorite thing about your job?
Reed: The hands-on aspect. I like doing the maintenance as well as the fireman adrenaline of fixing an emergency. I’ve been around the internet since the 90’s, seen how it’s grown and changed. It’s always satisfying to figure out a problem.

The worst weather you’ve gone out in for Smart Hands service?
Reed: Hurricanes, usually after they’ve blown over. I’ve gone out in some snow storms, usually when the building has lost power. Then there was Y2K. We hung out with the computers all night, because people were freaking out about what was going to happen. Luckily, the computers didn’t panic.